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If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
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- How does Route work?
- What is Route?
- When will my order ship?
- Can I change my shipping address?
- I placed more than 1 order. Can I combine shipments?
- My order was returned to sender, what do I do?
- I received a shipping notification but the tracking number shows no movement. What’s going on?
- How will my order ship?
- How do I track my order?
- Where do you ship out of?
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